Frequently Asked Questions (FAQ)
Do you operate 24/7?
Yes, we run transfers around the clock. We reply fastest on Telegram.
How can I pay?
Cash, in the currency most convenient for you: BGN/EUR/USD/TRY/RUB, etc.
Do you provide child seats?
Yes — free for all ages. Please specify the number and ages when booking.
How long is the Istanbul → Burgas trip?
Typically 3 h 30 min – 4 h from IST. In summer and with heavy border traffic, it can take longer.
What’s included in the price?
Driver, chosen vehicle, fuel, highways/bridges/tunnels, airport parking, insurances, and border waiting time.
Can I cancel my booking?
Yes, free of charge up to 24 hours before pickup. Message us on Telegram/WhatsApp/Viber.
We have lots of luggage/a pet — is that a problem?
No. Choose a minivan/minibus based on luggage. Pets are allowed with a carrier/mat.
What does the “Luxury” option (+200 BGN) include?
Higher-class vehicle.
Have another question? Write to us on Telegram or via email.




